Medical office assistants are often the first point of contact between a patient and heath care office, and they set the tone for the patient’s experience. In addition to guiding patients, medical office assistants work behind the scenes to coordinate referrals, lab test reviews, chart updates, insurance reimbursements and other functions that keep a health care office running smoothly.
The Pennsylvania Center for Workforce Information and Analysis categorizes medical office assistants as high-priority occupations for the workforce investment area through the year 2020. The U.S Department of Labor’s Occupational Outlook Handbook predicts medical office assistant jobs will grow at a faster than average rate (as high as 30%) through the year 2022. Growth will not slow down any time soon, as 78 million baby boomers will be older than age 65 by 2030.