CX University

An online resource for the workforce

Montgomery County Community College has partnered with CX University to offer our students online Customer and Patient Experience courses, that if completed in full, are eligible for 6 credits.

Courses are available for purchase individually or as a bundle. By purchasing the bundle you gain access for one-year to complete the following modules in an independent study format:

Customer Experience

  • Customer Experience Strategy
  • Customer Centric Culture
  • Organizational Adoption and Accountability
  • Metrics, Measurement, and ROI
  • Experience Design and Improvements
  • Voice of the Customer, Customer Insight, and Understanding

Patient Experience

  • Patient Experience Strategy
  • Patient Centric Culture
  • Patient Experience Design & Innovation
  • Patient Experience Measurement & Analysis

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Prior Learning Assessment (PLA) and credits

Through Prior Learning Assessment (PLA), students who complete all six Customer Experience modules or all four modules of Patient Experience are eligible to obtain a Customer Experience Certificate. Additionally, earn 3 college credits for each course in a Management AAS degree at MCCC.

For more information regarding credit eligibility and PLA status, contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 215-641-6397.

Note: CX University is an independent entity and is not an extension of Montgomery County Community College.