SPRING 2018 cohort now forming
(Course Code BICBC 1051)
Build upon your business savvy with our new certificate program, Critical Business Skills, offered at Central Campus in Blue Bell, PA. Over the course of 13-weeks, learn from the best and brightest minds in our region to further develop the skillsets necessary to be a leader in today's workforce.
This program focuses on key aspects of business management - from effective communication to balancing budgets. Each session will cover the basic skills necessary to succeed, while providing real-world scenarios in a hands-on learning environment.
- The Ultimate Customer Experience (10 hours)
Do you perform well under pressure? Sixty-two percent of companies who participated in a recent Deloitte study identified customer experience as a competitive differentiator. This action-packed session will uncover the key drivers of service, which extends well beyond the customer service department. This program offers the principles, skills, and tools to enable your leaders to drive a customer centric culture, enable all employees to become brand evangelists, and garner the distinctive customer experience in alignment with your unique value proposition. Participants will leverage employee engagement as a key driver of customer satisfaction.
Instructor: Meloney Sallie-Dosunmu
- Leadership Communication (10 hours)
Have you ever heard the phrase "communication is key"? Soft skills, like communication, are crucial to being effective in the workplace. Learn about the importance of communication and gain a better understanding of how your own style of communication can: influence others, build relationships across silos and teams, and help with conflict resolution.
Instructor: Alvina Peat
- Project Management Basics (6 hours)
Managing a project on your own can be a frustrating experience. Whether you are a special education teacher, a team supervisor, or an engineer on a major project, you need to apply the basics of project management. Taught by a certified project manager who will demonstrate how to plan for the unknown using the principles of the Project Management Methodology.
Instructor: Lesley Katz
- Financial Statement Review - The Basics (6 hours)
Intimidated by financial statements? Taught by a CPA, this course will give you the tools to read financial and operations statements with full confidence. Work with 10-K's of publicly traded companies and reveal the process flows through your new understanding of finance.
Instructor: Lesley Katz
- Negotiation Skills (6 hours)
Master the art of negotiation. Learn the science of strategic negotiation, arm yourself with the techniques to elevate your proposition, and implement those techniques in a real-life negotiation scenario.
Instructor: Jennifer Brett