A specialized course for tech support professionals to practice using generative AI in real-world help desk scenarios. Participants learn to summarize tickets, diagnose incidents, analyze system logs, and draft user communications using AI tools. The course focuses on improving ticket resolution speed and accuracy while maintaining security compliance.
Sections
This course has rolling enrollment and is open until the Registration
End Date.
There are no labs or lectures. This is a self-directed course; all the labs are contained within the online course.
There will be no scheduled meetings for lectures or labs.
| Registration |
Fee | Additional |
Seats |
|
|---|---|---|---|---|
|
9/8/2026 - 12/7/2026
|
$75
|
Location: Online
|
30/30
|
|