Customer Relationship Management (MGT 160)

This course introduces students to major issues and creative problem-solving in managing customer relationships. Important strategies necessary to maintain high quality relationships with customers in a competitive, challenging, and complex environment are developed. Current trends in the industry will be reviewed, and students will develop the ability to interpret these trends and will develop the skills necessary to achieve excellence in managing customer relationships in a dynamic marketplace.

Term Location Sections Available
2018 Fall Semester - 15 Week Sections
Virtual Campus (Online)
2018 Fall Semester - 7 Week Sections - Second Group
Virtual Campus (Online)