Customer Service - 4 Hours Managers (WDCBC 4240)

The course explores the communication skills of listening, presenting, and communication barriers and how to overcome them; supported by participative activities. Specific content includes: assessing your communication style, active listening, the communication process, the customer mindset, learning styles and preferences, negotiation, emotional intelligence, overcoming objections, and more.

Prerequisites

The following courses must be taken prior to this course
Students should know the company financial goals and objectives prior to taking this course

Sections

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