Empower your team with flexible, self‑paced AI training designed to help small and growing businesses adopt AI confidently and effectively. Each course provides a license good for one full year of access, allowing learners to progress at their own pace.
Individual Courses
Choose from five targeted CompTIA AI Essentials programs that build practical, workplace‑ready skills:
- AI Essentials – An introduction to generative AI, tools like ChatGPT/Copilot/Gemini, effective prompting, and safe/ethical use.
- AI Prompting Essentials – Develop strong prompt‑writing, automation fundamentals, and responsible AI use.
- AI for Marketing Essentials – Learn to use AI to research audiences, plan campaigns, create content, improve SEO, personalize messaging, and automate workflows. Includes scenario‑based practice labs.
- AI for Sales Essentials – Strengthen performance across the entire sales cycle. AI‑powered buyer research, personalized outreach, prospecting automation, prep work, and call analysis with hands‑on exercises.
- AI Help Desk Essentials – Apply AI in real support scenarios: summarizing and routing tickets, diagnosing
incidents, analyzing logs, writing user communications, and creating documentation.
Bundled Courses
Task Bundle (Best for Focused Skill Building):
A curated skill set covering the most in‑demand AI competencies:
- AI Essentials
- AI Prompting Essentials
- Your choice of one: Marketing, Sales, or Help Desk
Complete Bundle – All 5 Courses:
Maximize savings and equip your workforce with the full suite of AI capabilities: prompting, communication, marketing, sales, and help desk operations. Perfect for organizations pursuing wide‑scale AI adoption.
Options for Small & Medium‑Sized Businesses
Self‑paced online courses • 1‑year per‑person licenses • Build an AI‑ready workforce
Small and medium‑sized businesses can boost productivity, streamline communication, and improve customer engagement by equipping their teams with practical AI skills. These self‑paced CompTIA AI Essentials courses help employees use AI responsibly, accurately, and confidently in their daily work.
Each license includes one year of online access, allowing learners to progress at their own pace.
Recommended AI Learning Tracks for SMB Needs
AI Confidence & Everyday Productivity (Most Popular)
For teams who need practical skills to work faster and smarter.
- AI Essentials
- AI Prompting Essentials
AI for Marketing & Customer Engagement
Ideal for small marketing teams or anyone wearing “multiple hats.”
- AI for Marketing Essentials
- AI Essentials
- AI Prompting Essentials
AI for Sales Performance & Lead Generation
For businesses that want more consistent, scalable sales activities.
- AI for Sales Essentials
- AI Prompting Essentials
AI for Support, Tickets & Technical Efficiency
Ideal for small IT teams or customer service departments.
- AI Help Desk Essentials
- AI Essentials
AI Bundle Options for SMBs
Task Bundle (Targeted Skill Set)
Great for focused improvement in one area:
- AI Essentials
- AI Prompting Essentials
- Your choice of one:
- AI for Marketing Essentials
- AI for Sales Essentials
- AI Help Desk Essentials
Complete AI Training Bundle
All five courses for comprehensive AI adoption across your business:
- AI Essentials
- AI Prompting Essentials
- AI for Marketing Essentials
- AI for Sales Essentials
- AI Help Desk Essentials
AI Course Descriptions
AI Essentials
CompTIA AI Essentials is a 2–3 hour, beginner‑friendly course that shows you how to use AI assistants like ChatGPT, Copilot, and Gemini to do your job faster and better. No prior experience is required. You’ll learn what generative AI is, how to write effective prompts, how to avoid bad outputs, and how to plug AI into your everyday work. If you’re still guessing with AI tools or avoiding them altogether, this course gives you a safe, structured way to catch up quickly.
AI Prompting Essentials
Master the power of AI tools in your daily work with CompTIA AI Prompting Essentials. Designed for all experience levels, this course develops practical skills in prompt writing, automation, and the responsible use of AI. Earn a CompTIA CompCert to showcase your workplace-ready AI prompting skills.
AI for Marketing Essentials
Master the power of AI tools in your daily work with CompTIA AI Prompting Essentials. Designed for all experience levels, this course develops practical skills in prompt writing, automation, and the responsible use of AI. Earn a CompTIA CompCert to showcase your workplace-ready AI prompting skills.
AI for Sales Essentials
CompTIA AI for Sales Essentials teaches you to leverage generative AI to improve every stage of the sales cycle. You’ll learn how to research buyers, personalize messaging, automate prospecting, prepare meetings, and analyze calls with AI-driven insights. Strengthen your sales performance with hands-on, scenario-based practice and earn a CompTIA CompCert to validate your abilities and showcase your expertise.
AI Help Desk Essentials
CompTIA AI Help Desk Essentials gives tech support professionals hands-on practice using generative AI in real help desk scenarios. In about 4 hours, you’ll learn to summarize and route tickets, diagnose incidents, analyze logs and error messages, draft user communications, and create reusable support documentation, then validate your skills with a CompTIA CompCert.
AI Agent Essentials
CompTIA AI Agent Essentials is a 4–5 hour, hands-on course for non-technical and lightly technical professionals who need to work confidently with AI agents. You’ll learn to identify the right use cases, translate everyday work into agent workflows, manage tools and memory with guardrails, and evaluate results—then practice in CompTIA’s proprietary Agent Simulator and validate your skills with a CompTIA CompCert. No prior experience building AI agents or coding required. Ideal for knowledge workers, product, operations, analytics, and IT-adjacent roles.