Note: Only employees can change their passwords with the Windows and Mac methods below, and they must be signed in to a College issued device to do so.

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Self Service Password Reset (SSPR)

 

1.

Forgot your password? Reset it at password.mc3.edu.

 

2.

 

  • Enter your full Montco email address, then enter the characters in the picture. Alternatively, you can select the speaker icon and enter the words you hear.
  • Choose Next

Note: Do not use your Montco username or you will receive an error.

The email entry field with a captcha below it.

3.

On the left side-bar, choose Text my mobile phone or Call my mobile phone, then enter your number and select Text or Call depending on your choice.

Option to choose between receiving a text code and receiving a phone call along with the phone number entry field.

4.

Enter the verification code you received and select Next.

Note: If you did not receive a text or call you, make sure that you have cell reception, then choose Try again. If issues persist, select the Contact your administrator option.

New password entry screen with password requirements

5.

Enter your new password in the first and second fields. Make sure they match and meet the requirements below, then choose Finish.

Note: The password needs to meet the following requirements:

Eight (8) characters in length

At least one (1) uppercase letter

At least one (1) lowercase letter

At least one (1) number or special character

You cannot reuse any of your last four (4) previously used passwords.

You cannot include your first name, last name, or username as part of your password.

Set new password screen with enntry and confirmation fields.

6.

Once you see the reset message, you can log into your Montco account using the new password.

Successful reset message

Reset Password via Connect Portal

 

1.

Log in to the Connect  portal. Enter your username and password, and then select Sign in.

Note: If you cannot log in to Connect, try using the guide above to change your password via the self service reset tool.

Connect portal sign in screen

2.

Type "change password" into the search field at the top.

Choose Change Password and you will be taken to the password change form. 

Search for change password tool in Connect portal

3.

Enter your new password in the blank fields. You can select the eye next to each field to check what you have entered. Make sure the passwords match and meet the requirements below, then select Submit.

Note: The password needs to meet the following requirements:

Eight (8) characters in length

At least one (1) uppercase letter

At least one (1) lowercase letter

At least one (1) number or special character

You cannot reuse any of your last four (4) previously used passwords.

You cannot include your first name, last name, or username as part of your password.

Change password popup

 

Windows

 

1.

While signed into a College issued Windows device, press the Ctrl+Alt+Del keys on your keyboard at the same time to bring up the menu. Choose Change a password.

Username entry screen

2.

If necessary, enter your username in the first field. Enter your current password in the second field. Enter your new password in the third and fourth fields. Make sure that they match and meet the password requirements.

Note: The password needs to meet the following requirements:

Eight (8) characters in length

At least one (1) uppercase letter

At least one (1) lowercase letter

At least one (1) number or special character

You cannot reuse any of your last four (4) previously used passwords.

You cannot include your first name, last name, or username as part of your password.

Change a password screen in Windows

 

Mac

 

1.

While signed into a College issued Mac device, select the Apple on the top left and choose System Preferences

Sytem preferences in Apple menu.

2.

Select Users & Groups from the System Preferences menu.

System preferences menu with Users & Groups highlighted

3.

Select Change Password.

Users & Groups menu

4.

Enter your current password in the first field. Enter your new password in the second and third fields. Make sure that they match and meet the password requirements. You may enter a password hint in the fourth field. If you decide to add a hint, please do not make it your password. Select Change Password to update your password.

Note: If you are prompted to also change your Keychain password, please do so. Otherwise, you will be prompted to enter your Keychain password (which will be your old password).

The password needs to meet the following requirements:

Eight (8) characters in length

At least one (1) uppercase letter

At least one (1) lowercase letter

At least one (1) number or special character

You cannot reuse any of your last four (4) previously used passwords.

You cannot include your first name, last name, or username as part of your password.

Username entry screen

 

If none of the items in this guide help you change your password, do not hesitate to reach out to the IT Service Desk.

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