At Montco, we want to make sure you are prepared for success from the first day of class to the day you graduate. Our Tips Page provides resources, videos and insights on topics spanning from: how to navigate Blackboard, find your classes, purchase your textbooks, get technology assistance, log in to Montco Connect and beyond.

If a question is unanswered in the list below, connect with the Student Services Resource Center (SSRC) team who available to assist you via online chat  or email at ssrc@mc3.edu.

Montco's COVID Protocol

+ /

Are classes taking place due to COVID-19?

Montgomery County Community College will operate remotely through February 1. College operations will be re-evaluated the week of January 24 to determine our approach beyond February 1.

Students enrolled in on-campus classes for the spring semester will begin those classes online as scheduled. Students currently enrolled in specialized programs will continue as planned. Your Divisional Dean will communicate any necessary information or changes with you. Student admissions, advising, registration and academic support services will continue to be available remotely. Learn more.

Are vaccines required at this time?

The College will not require students or employees to be vaccinated at this time. However, as a Vaccine Champion College, we highly encourage you to get your vaccination.

Are masks required (even if vaccinated)?

Yes, masks are currently required in all College buildings regardless of vaccination status.

What should I do if I test positive for COVID-19?

If you have been exposed to someone with COVID-19 or test positive for COVID-19, we are requesting that you notify us at covid19questions@mc3.edu and we will provide guidance on next steps. 

What should I do if I come in contact with someone positive for COVID-19?

If you have been exposed to someone with COVID-19 or test positive for COVID-19, we are requesting that you notify us at covid19questions@mc3.edu and we will provide guidance on next steps. 

Montco Connect – Access to Everything you Need!

+ /

What is Montco Connect and where do I find it?

Montco Connect is a communications platform that includes a companion mobile app. In addition to providing links to systems important to students, faculty and staff (e.g., Blackboard, payment center, tutoring or email), Montco Connect provides access to online group engagement, personalized tasks and messaging, a calendar, an academic profile and more.

You can log in to Montco Connect by going to mc3.edu and clicking Log In located in the top right-hand corner. Or feel free to bookmark connect.mc3.edu for easy access or download the Montco Connect mobile app in the Apple or Android store.

How do I set up my Montco Connect Account?

Learn about Montco Connect and how to set your profile preferences in our New Student or Applicant Quick Start Guides (PDF).

Registering & Paying For Classes

+ /

What is the first step in registering for classes?

To become a Montco student, you first need to apply to the College. Once you've applied, you will need to follow the steps on our New Student Checklist before meeting with your advisor who will get you registered for your first class(es) at Montco.

How do I connect with an advisor?

Meeting with your academic advisor is mandatory if you are a new degree-seeking student who does not have an associate’s degree or higher. At the conclusion of your planning discussion, your advisor may be able to assist with class registration. Watch this helpful video.

Please complete the Student Financial Responsibility Agreement before your meeting.

Schedule an advising appointment by logging in to the Virtual Advisor Scheduling Room via Zoom or call 215-641-6577 (press #2).

Who is my academic advisor?

Your assigned academic advisor is determined by your program of study and preferred campus location. If you are a currently registered student, you can find your advisor by logging onto MySuccessNetwork via Montco Connect. You can also find our most up-to-date list of advisor assignments here.  MySuccessNetwork also allows you to schedule advising appointments online.

Questions? Contact the Student Success Center at 215-641-6577 or email advising@mc3.edu.

Where can I find available courses at the College?

You can view all available Montco Courses in our Course Catalog

How can I plan out my schedule?

Your student educational planner will be your guide to success here at Montco. Working with your advisor, you will plan, select and take courses that help you successfully complete your degree. Follow these steps and you'll be on your way to graduation. 

I'm looking for extra assistance to help me register and feel prepared. Who can I contact?

The Student Services Resource Center (SSRC) team is available to assist you via online chat  or email at ssrc@mc3.edu. The team is available Monday-Thursday from 8 a.m. to 7 p.m., Friday from 8 a.m. to 5 p.m., and Saturday from 9 a.m. to noon.

What are my payment plan options?

Montco offers students an opportunity to spread-out tuition payments through our payment plan option. Find out if you qualify.

Watch this video to learn more about your payment options.

Does Montco provide Financial Aid?

Financial aid at Montco is an excellent resource to help you pay for college. Filling out the FAFSA lets you know if you’re eligible for aid. You could be eligible for federal grants, a PA State Grant, scholarships and awards, federal work study, loans, and tax credits!

Review your financial aid options today.

Financial aid refunds

Your financial aid refund will be disbursed to you using one of three methods.

  1. Directly deposited to a personal bank account
  2. Electronically loaded to your Discover Cashback Checking account
  3. Receive a check by mail

You can make your selection online in Montco Connect by going to Tools >> Finances >> My Payment Center.

It is important to note that financial aid may be affected by changes to your course schedule. If you add, drop or withdraw from a class it may impact your financial aid.

Is there a certain deadline for me to pay, register or drop my class by?

Montco's dates and deadlines webpage provides an outlook on when you need to pay for classes, when you can drop a class without penalty, last day for a complete refund and more.

I need to add/drop/withdraw from my course.

Watch this video to learn how to add/drop/withdraw from your course. Be sure to follow dates and deadlines to change without penalty.

Getting Ready for Class - Course & Campus

+ /

Where can I find my class schedule?

To access your courses, go to Montco Connect > Self-Service > Student Planning. You will then see an option to click on Plan & Schedule. This will list all of your currently enrolled courses.

Your classes will also be listed in Blackboard or you can reference the 'Blackboard Courses' widget in Montco Connect. You should also check your Montco email for any information from your professor. Don’t see your class(es) in Blackboard? Don’t stress! Courses may not be available until the  first day of class.

If you don't see a course listed, verify you are currently enrolled. If you are currently enrolled and do not see your course after first day, please contact your instructor. 

How can I access my course schedule and information?
To access your course schedule and information, log into Montco Connect > Tools > Self Service.

How do I know if my class is in-person or virtual?
On your schedule, both the on-campus and online start is listed within the location/room assignment. In this example, the first on-campus day is Monday, September 13 in Parkhouse Hall, room 336. The online class is held September 1.

Sample schedule highlighting on-campus dates

What is Blackboard?

You will attend classes remotely through Blackboard, our Learning Management System. To access the system, log in to Montco Connect and select the Blackboard icon from the Quick Links menu.

Don’t see your class(es) in Blackboard? Don’t stress! Courses may not be available until the first day. However, you can confirm your class schedule in Self-Service at any time.

Tutorials

Getting started with Blackboard

Using Blackboard Mobile app

Upload an assignment

Taking a test

Email in Blackboard

Blackboard Discussion Board

Blackboard Wiki Page

Blackboard Blogs

Where do I buy books?

You can purchase or rent textbooks online from the Virtual Bookstore powered by eCampus.

Can I use financial aid to buy books?

Yes, you can use your financial aid to purchase textbooks! Books must be purchased from the Virtual Bookstore using a book advance. An email notification, with instructions, will be sent to eligible students when your book advance is available.

How can I login to my Montco email account?

Access your Montco (student) email through Montco Connect. Once you've found the log in, bookmark the page. You can also download the Gmail app to your mobile phone.

Do I need to use my Montco email address?

In a word, yes! The College sends you important emails via this email address, and it is in your best interest to check your inbox daily. Whether it's a notice about financial aid, payments, a reminder to register or a snapshot of events on campus, you'll want to tune in.

Can I forward my student email to another email account?
Yes. In a few clicks you can have your student email merged with your preferred inbox. Follow the steps for Gmail or connect with the Help Desk at helpdesk@mc3.edu or 215-641-6495.

Is your personal information up-to-date?

We ask all students to confirm your personal information including address, email and phone number. It’s important to have updated information to ensure we can get in contact with you if necessary. To view your profile data, simply go to your user profile, review your information and if correct, select confirm for each area. Click on the pencil icon to edit information or click the “X” icon to remove out-of-date information.

Is Self-Service where I can add/drop courses?

Yes! In addition to finding your course schedule on Self-Service, you can add/drop courses from here too.

It is important to note that financial aid may be affected by changes to your course schedule. If you add, drop or withdraw from a class it may impact your financial aid.

When is the add/drop period?
The timeframe for add/drop can depend on your semester and session. Please refer to the registration calendar or contact your advisor.

When can I change my major? Is there a deadline?

In order for a change of major to be effective during the current semester, you must submit the request before the first day of the start of the semester. Any change of major received after this date will be effective the following semester.

Change your major.

Where are Montco locations and what are Campus Building Codes?

Below are campus building codes and locations for reference.

Blue Bell Campus (map & directions)

Code Building Name
ATC Advanced Technology Center
CHCT Children's Center
COLL College Hall
EH East House
FAC Fine Arts Center
HSC Health Sciences Center
PARK Parkhouse Hall
QUAD Quadrangle (courtyard)
SCIC Science Center
WH West House

The Culinary Arts Institute in Lansdale (more information)

Code Building Name
CAI The Culinary Arts Institute

Pottstown Campus (map & directions)

Code Building Name
NH North Hall
SH South Hall
SRHC Schuylkill River Heritage Center
UC University Center

What support services are offered to students?

At Montco we believe that everyone should have access to affordable, quality education. This is why we developed our Student Success Center, so that students would have a wide range of support services, all in one place. Whether you need housing, child care, meals, mentoring, tutoring, career guidance or counseling, Veteran or disability services, mental health and wellness support, our Student Success Center can aid you. View your student resources.

Do I need a parking sticker to park on campus?

Yes, parking stickers are required for students to park on campus. Submit the online parking pass application in Montco Connect under Resources > Parking Pass Application. We will mail your parking pass to the address on file.

How do I get my student ID card?

Your Student ID Card is now digital and available online. The digital ID is your official College photo identification card and will grant you access to campus facilities and services. All submitted photos are used for internal purposes only.

If you don’t yet have a Student ID, the MyPhoto online system is now public and you can upload your photo directly in Montco Connect under Quick Links > Virtual ID Photo Submission.

Are Student Services available on campus?

Enrollment Services will be available in a hybrid fashion—both on campus in Parkhouse Hall at the Blue Bell Campus, and in South Hall (room 234) at the Pottstown Campus, or available virtually through the Student Services Resource Center (SSRC) online chat or at ssrc@mc3.edu

In-person hours
Monday thru Thursday: 8 a.m. to 7 p.m.
Friday: 8 a.m. to 5 p.m.

Academic advising will continue to be administered in a virtual capacity only.

What food services are available?

The cafeteria and cafés will remain closed; however, other limited food service options are available:

Blue Bell Campus
The Hedgehog Grill food truck will be available in January on the following weekdays:

Monday-Friday from 8 a.m. to 6 p.m.
Morris Road parking lot

Check out their menu of sandwiches, wraps, salads and more! You can now order online.

Vending machines are available in the Health Sciences Center (HSC) and Parkhouse Hall.

Pottstown Campus
Fresh and frozen vending options are available in North Hall, and a snack/beverage machine is located on the 2nd floor of South Hall.

Where can I find library services?

College Hall is currently closed due to renovations and the library at Pottstown Campus will remain closed at this time. However, the library team will be offering online events, support—such as a mailing service for books at Pottstown and a drop-off box for materials at Blue Bell—and various resources including eBooks, publications, and streaming video services. For the most up-to-date information and a full list of resources, visit the Library's website.

Are there study rooms available on campus?

Yes, study spaces are available throughout the Blue Bell Campus during the College Hall renovations. You are free to use the open spaces for study purposes. 

Will the fitness center in the Health Sciences Center (HSC) be open?

The fitness center in the HSC at the Blue Bell Campus is open to students and employees Monday through Friday, from 5 a.m. to 7 p.m. The Fitness Center at Pottstown Campus is currently closed.

Is the food pantry open for students at either campus?

The Stock Up for Success pantry on both campus will be operating at limited capacity. Snack foods for students are available throughout both campuses. In Pottstown, locations are 2nd floor South Hall and 2nd floor back hallway North Hall. At Blue Bell, look for baskets in the atrium areas in Parkhouse, ATC, and HSC. If you need further food assistance, please email wellness@mc3.edu.

Will tutoring services be available? 

Free individual tutoring services will be offered via tutor.com 24/7 and limited in-person tutoring will take place during the spring semester. Open tutoring sessions in Blackboard Collaborate Ultra, offering audio and video, are available for subjects such as Math, CIS, Writing, CHE 121, ESL and TEAS support. For more information on free tutoring services, visit the Tutoring page.

Where can I learn more about student organizations?

Check out the Get Involved page on Montco Connect for multiple opportunities to engage in clubs and organizations at Montco. For any additional questions, email getinvolved@mc3.edu.

How can I be notified if the campus is closed due to an emergency?

In the event of an emergency or weather-related closing, the College provides electronic notification. Everyone is encouraged to enroll in this free, up-to-the-minute electronic messaging service. Sign up now.

Where can I go to participate in an online class while I’m on Blue Bell Campus?

Parkhouse 122 has been reserved for you to participate in your online class while on campus.

Can I attend athletic events on campus?

Spectators are welcome to Montco sporting events but all fans must wear a mask.

Is the Children's Center open?

The Children's Center is currently closed. For questions, contact Lisa Lindquist, Director, at llindquist@mc3.edu.

Getting Ready for Class - Tech Support & Resources

+ /

How can I locate my Montco username and ID?

You can look up your username and ID online at mc3.edu/idfind.

How can I reset my Montco password?

You can reset your password at password.mc3.edu.

Can I get help with a computer loan or internet access for my upcoming courses?

Don’t have your own device? Complete the Request for Technology form, and we’ll work with you to provide a device that meets the needs of your program of study. 

As a registered student, the College will provide you with access the Microsoft Teams and Zoom Collaboration clients. You will also have the ability to install the Microsoft Office Suite on up to 5 personal devices. 

 

Internet Access
Several communications companies are granting temporary free Internet access to assist students and families throughout our community. Please see the resources below for possible solutions.

Comcast

  • Xfinity Hotspots – Xfinity Wifi Hotspots will be available to anyone who needs them for free – including non-Xfinity Internet customers. Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.
  • Internet Essentials

AT&T

  • AT&T WiFi Hotspots – If you reside near a local business using AT&T, you may have access to free AT&T WiFi hotspots.
  • Access from AT&T – Offering two months of free service to new Access customers who order by April 30, 2020. $5/mo or $10/mo thereafter, depending on your speed.

Turn your smartphone into a WiFi Hotspot

If you have an existing mobile phone plan, you may be able to turn your phone into a mobile hotspot to thereby provide WiFi to a laptop. Due to the coronavirus, many phone carriers have removed typical data caps that typically make this option less appealing. Below are some helpful resources:

What technology programs do I have access to as a Montco student?

Microsoft Office 365 is a web-based collection of office-related applications (MS Word, MS Excel, MS Powerpoint, etc.) that are used to create documents, presentations, spreadsheets, databases, etc. You do not need to purchase MS Office 365. You can download a free copy for your personal computer/laptop from the Office 365 link found on Montco Connect or use the following link: https://portal.office.com/Home. You must use your Montco student credentials to use the software. You may also install the mobile version from the Google Play Store or Apple App Store. 

What is the Bring your Own Device Policy?

Now more than ever, it's important to have accessible technology with remote capability. In response, Montco has created the Bring Your Own Device (BYOD) program. 

Use of a Chromebook or cell phone is not currently recommended. You may review the technical requirements needed for your personal device, check to see if your program requires advanced hardware and/or software, and request a device if you do not have access to one via the College website. 

I'm having trouble navigating Blackboard.

Connecting to Zoom: Zoom is an online audio and web conferencing platform. People use it to make phone calls or to participate in video conference meetings.  Each student and faculty member has their own zoom account that can be accessed from Montco Connect. To access to Montco Zoom link visit, https://mc3-edu.zoom.us/.

Blackboard Announcements: Your instructor may use Course Announcements to post important information about the course. It is important that you check this space often or setup your Blackboard notifications so that you receive an email when a new announcement is posted.  

You can also use the Blackboard mobile app to receive push notifications for when a new announcement is posted.  Announcements can be found by click the Announcements link on the course navigation menu. 

Alternative formats with Blackboard Ally: You may also view accessible versions of the content in your course. For example, you may prefer to have the content in your course read aloud to you versus reading. 

When you see an icon that looks like the letter "A" with a down arrow next to the title of content in your course (see image below) then you can access an alternative format of the content. This tool is called Blackboard Ally.  

For more information on accessing Alternative Formats in Blackboard, please view Accessing Acccessible Files in Blackboard

What mobile apps does Montco have available to help me succeed? 

Montco Connect App:  Search for 'Montco Connect' in the Apple or Android store for easy access from your phone. By having the Montco Connect App, you will have the ability to  receive push notifications, keeping you in the know on everything you need to succeed at  Montco. 

Blackboard Mobile App: Access Blackboard anywhere by downloading the Blackboard and Montco Connect apps to your mobile device. 

How do I connect to WiFi on campus?

  • The network name is MC3Guest or MC3Secure. It is highly recommended to use the MC3Secure network that will deliver faster speeds and greater security. 
  • Once you have connected to the wireless network, open a browser (Internet Explorer, Firefox, Safari, etc.) and you will be automatically redirected to the College's wireless registration tool that will guide you through registering your device. If you are not automatically redirected, open a browser and navigate to wifi.mc3.edu. Your username and password are the same as used to log into campus resources such as Montco Connect. 
  • For more information on connecting to the network view our Knowledge Base article Secure Wireless Quick Guide

Is there a printer I can use on campus?

As a student at the College, you have a $20.00 printing credit per semester. Page costs vary from $0.07 to $0.35 depending on what you print. Visit printing services for more information.

I need technical assistance. Who can I talk to?

Connect with the Help Desk at helpdesk@mc3.edu, via live support or by calling 215-641-6495.

Are computer labs available for student use?

Computer labs will not be open and we encourage you to bring your own device. Contact the Help Desk if you would like to learn more about Montco’s laptop loan program.

Where can I find information about online class formats?

At Montco, we have been educating the community online for over 20 years. More than 10,000 students take online courses at Montco every year; this ranks us in the top ten in online learning in the state.

To help you prepare for classes, visit our online resource page to find tips and clarification about Montco’s online learning formats.

Wrapping up the Semester

+ /

How do I find my final grades?

Watch this video to learn how to check your grades. You can view your final grades in Self-Service within 24 hours of the last day of each session.

How do I register for the next session?

Before registering for the next session, you will need to complete the Student Financial Responsibility Agreement (this is required each semester).

Once the SFRA is signed, head to Self-Service in Montco Connect to register for your next class.

If you need assistance making your schedule, you can reach out to the Student Services Resource Center (SSRC) for assistance. The SSRC team is available Monday-Thursday from 8 a.m. to 7 p.m. and Friday from 8 a.m. to 5 p.m. via  Live Chat.

My goal is to transfer to a 4-year institution. How does this work?

My goal is to transfer to a 4-year institution. How does this work?

The College offers a wealth of transfer opportunities for our students looking to pursue a 4-year degree. If you are thinking of transferring after you obtain a Montco degree, you can review our transfer agreements and use our MyTransferPlan search tool to explore your options.

Your academic advisor can also assist you in the process.